CEA Tech Support Job Description:

Systems, Applications and Cluster Administration/Maintenance

• Handle systems administration duties including security, account management, group permissions, software installation, and patches.
• Document systems management tasks as needed.
• Maintain hardware and software in three residential computing clusters with 20-25 total client machines and 4 printers serving over 500 students.
• Maintain hardware and software in six college computing clusters, each with 20-30 client machines, scanners and printers serving over 2,100 students.
• Install and upgrade software packages.
• Install and configure system and application software on computers and/or fileservers.
• Configure client software to specific unit needs.
• Serve as the contact person for CEA Techs, the Help Desk, and the college.
• Help create and maintain Windows software images for departmental clusters.
• Monitor and troubleshoot hardware, software and networking problems as they occur.
• Monitor and respond to maintenance and software requests submitted via the web.
• Maintain off campus access for domain clients only.
• Research and evaluate open source applications.
• Install specialized instructional software, digital media software and hardware on college computers.
• Maintain current knowledge of ITS and campus computing standards and current installation methods.
• Unbox, set up, and move computers, monitors, peripherals, as required
• Oversee the distribution of IP numbers and document computer locations and IP numbers on a site map of the college.
• Synchronize MAC addresses with individual IP numbers.
• Troubleshoot the local area network relative to the 121, 122, 123, and 75 subnets.

Consulting and Technical Support

• Provide on site and remote consulting and support to faculty and instructors .
• Support Windows XP and Linux workstations and general networking/desktop support.
• Train faculty and instructional staff and students who need technical skills to complete course assignments.
• Document technical tasks as needed.
• Facilitate the purchase of technology-based equipment for the college.
• Assist in prioritizing equipment needs for the college.
• Research, test, recommend, implement, and troubleshoot new hardware and software.
• Build, repair, replace computer systems as required.

Professional Training and Development

• Maintain knowledge of campus software standards and instructional computing lab software/hardware.
• Maintain knowledge of PC uses in teaching, course management systems, streaming servers, and open source applications.
• Maintain contact with other campus staff for best practices and standards.

Web Application Programming/Development

• Consult with instructors and staff to determine the functional needs and resources required to maintain projects.
• Program web interfaces using the appropriate tools. (Tools may include PHP, MySQL, PERL, Macromedia, and others.)
• Document technical tasks as needed. Write analytical reports of services provided and projects managed.

Administrative Duties

• Update required documents periodically.
• Document all CEA projects in the web Wiki established for that purpose (ongoing reports and summary reports).
• Contribute to and help maintain an up-to-date technical manual for CEA technical operations. (also on web Wiki)
• Update equipment inventory for tracking purposes. (ongoing)
• Document installation, configuration, and troubleshooting procedures.

Last Revised 12/12/06